Orange Moose Dental is an independent dental practice operated by Dr Hanno Venter’s company Giant Bison Pty Ltd as part of the 1300 Smiles Limited network of dental clinics. 1300 Smiles Ltd is a listed company that provides valuable back-office support for the practice, including administration and record keeping services. Until 26 August 2021, the practice was operated by Dr Venter’s company Orange Moose Dental Pty Ltd.
In accordance with the privacy law, Commonwealth Privacy Act 1988, the Dental Board of Australia’s Code of Conduct for Registered Health Practitioners, the Office of the Australian Information Commissioner- Australian Privacy Principles, a patient can expect their personal health and other information will be collected, used, disclosed and stored in accordance with relevant laws about privacy, and this information will remain confidential unless the law allows disclosure or the patient directs us to release the information.
- We collect a range of patient, clinical and other details relating to you, including your name and contact details, private health fund and Medicare details, and your medical history (including treatments at the practice, and referrals to and from other practitioners), relevant communications with you, and billing information (including estimates or quotations of fees). The collection of this information is necessary for accounting reasons, and to help us provide you with safe and continuing care, and to satisfy aspects of the Dental Board of Australia’s Code of Conduct. Certain legislation also requires us to keep your records for a number of years, even after you cease to be a patient of the practice. This includes legislation relating to taxation and corporations.
- The practice has elected to use the Practiceworks dental practice management software system to ensure that an accurate and integrated patient health record is documented and maintained. Patient health records include dental, medical and medications information. This system ensures patient health records are readily available to dental practitioners and dental staff at the point of care (in the room where the patient is being treated). This system also allows for systematic review of the contents of a patient’s health record as an evidence-base when required. Practiceworks ensures accurate, integrated and readily accessible patient health records are available to dental practitioners and dental staff at the point of care. This system also allows for systematic review of the contents of a patient’s health record as an evidence base for compliance with the National Safety and Quality Health Service Standards, and in accordance with legislative and quality measures. Access to and dissemination of patient clinical information is restricted to authorised dental practitioners and personnel.
- We may disclose a patient’s personal and health information to other health care professionals, or require it from them if, in our judgement, it is necessary in the context of the patient’s treatment. In this event, disclosure of personal details will be minimised wherever possible.
- All patient personal and health information collected and stored by us is ordinarily disclosed to 1300 Smiles Ltd for use in connection with the provision of dental care by the practice, and the administration of the practice. Additionally, from 26 August 2021, ownership of all past, present and future patient records maintained in connection with the practice, including where previously maintained by Orange Moose Dental Pty Ltd, is vested in 1300 Smiles Ltd. To the extent necessary, any patient records previously maintained by Orange Moose Dental Pty Ltd may additionally be disclosed to Giant Bison Pty Ltd, and any future or proposed purchaser or transferee of the practice. These disclosures are intended to ensure the safety and continuity of patient care.
- From time to time, we may use patient personal information to update them on our services and other detail or health improvement products or services that, in our judgment, may be relevant to a patent’s dental health or of interest to them. Patients should let us know if they do not want to receive such updates.
- We may also use parts of a patient’s health information for research purposes, in study groups or at seminars as this may provide benefit to other patients. Should that happen, a patient’s personal identity would not be disclosed without their consent to do so.
- Patient history, treatment records, X-rays and any other material relevant to treatment will be kept and remain in a secure environment.
- Under the privacy law, patients have rights of access to dental information held about them by this practice. We welcome a patient to inspect or request copies of their treatment records at any time, or seek an explanation from the dentist. The following procedure has been developed to ensure that all requests for access are dealt with as efficiently as possible:
- All requests for access (other than straightforward requests for copies of test or treatment results made to your dentist during your consultation) should be made in writing using (where available) a Request for Release of Dental Records Form.
- Requests for access will be acknowledged by the practice within 24hrs of the receipt of the request.
- Where it is not possible for access to be granted within 30 days, the patient will be notified/advised when and if access will be granted.
- Where access is refused, the patient will be advised in writing of the reasons for refusal. This will include any information about other means by which access may be facilitated.
- A patient will not be permitted to remove any of the contents of their dental file from the practice, nor will they be permitted to alter or erase information contained in the dental record. However, if any of the information we have about a patient is inaccurate, a patient is encouraged to ask us to alter their records accordingly, in writing.
- When a request for copies of dental records is received, a fee may be required to be paid by the patient.
- Generally, records will be transferred by the practice (on behalf of consenting patients) from one treating practitioner to another. In limited circumstances patients will be required to collect their records in person or may request in writing that records are provided to another authorised person.
- If a patient, or authorised person, is collecting a copy of dental records, they may be required to provide identification. Where possible this should be photographic identification.
- Any patient who is unhappy with how we have handled the patient’s personal or heath information, or is concerned that we have breached the Australian Privacy Principles should contact the Practice Manager on 07 4152 4404 or at email@example.com. Complaints will be acknowledged and responded to in a timely manner, either verbally or in writing. We aim to respond to all complaints within 7 days. All complaints will be recorded in the Compliments & Complaints Register. All complaints will be reported and reviewed by Dr Venter and the Practice Manager. Responsibility for the management of practitioner related complaints will lie with the dental practitioner about whom the complaint is related. The dental practitioner involved will respond to the complaint upon receipt of advice from their professional association and/or their insurer. If you are not satisfied with how we have handled or responded to your complaint, you may wish to contact the Office of the Australian Information Commissioner. For further information, please visit www.oaic.gov.au.
For more information, or to request an appointment, please call Orange Moose Dental on the number below, or fill in the form and we will be in touch.